Friday, January 25, 2008

Announcing a national Go Local customer satisfaction survey

Starting today and throughout the next year, there will be a customer satisfaction survey popping up when customers go to the third consecutive Go Local page. This survey asks customer satisfaction questions about the Go Local site, as well as what state or district customers are accessing Go Local at the time. Since there isn't enough traffic on any of the 21 Go Local sites around the nation, this survey will be an aggregate of all sites, and the project leaders at the National Library of Medicine will share the results with all Go Local teams, including the group here at Go Local Nebraska.
Please fill out the survey if you see it, and encourage those at your facility - feedback of all kinds is very valuable to creating a good customer experience on a site such as Go Local Nebraska. Naturally, you can opt out of taking the survey. Either way, if users do or do not take the survey, the system knows to not ask a specific user to take the survey again for a month.

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